Privacy Policy | HVAC Services By Vu

This Privacy Policy explains how HVAC Services By Vu [CONFIRM: exact legal entity name + formation state, e.g. "HVAC Services By Vu LLC, an Oklahoma limited liability company"] ("HVAC By Vu", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit our website, contact us, or use our heating, cooling, plumbing, and electrical services in Oklahoma City, Edmond, Norman, Moore, Midwest City, Mustang, Yukon, Bethany, Warr Acres, Piedmont, Newcastle, Del City, and the surrounding Oklahoma City metro. By using our website or services, you agree to the practices described here.

1. Information We Collect

We collect information in the following ways:

Information you give us. When you request service, request a quote, apply for financing, apply for a job, leave a review, or otherwise contact us, you may provide your name, phone number, email address, service or mailing address, and details about your request (identifiers and contact information).
Service and transaction information. Records of the work we perform, equipment installed, appointment history, communications with you, and — when you make a payment — billing details processed by our payment provider (we do not store full card numbers).
Communications. The content of emails, web-form submissions, and chat messages you send us. We may also record or monitor phone calls for quality, training, and accuracy [CONFIRM: do you record/monitor calls? remove this clause if not]; where we do, we provide notice as required by law.
Website usage and device data. When you visit our site, we and our analytics providers may automatically collect your IP address, browser and device type, pages viewed, referring page, and similar diagnostic data through cookies and similar technologies (see Section 5).

We do not intentionally collect sensitive personal information (such as government IDs, health, or financial-account credentials) through this website. Please don't send us sensitive information through web forms or email.

2. How We Use Your Information

We use the information we collect to:

respond to your inquiries and provide quotes and estimates;
schedule, perform, and follow up on HVAC, plumbing, and electrical service;
process payments and administer financing applications you submit;
communicate with you about appointments, service, and your account;
send you marketing or promotional messages, where you have not opted out;
operate, maintain, secure, and improve our website and services;
detect and prevent fraud, spam, and abuse (including reCAPTCHA on our forms); and
comply with our legal obligations and enforce our agreements.

3. How We Share Information

We share personal information only as described below, and we do not sell it:

Service providers. With vendors who perform services on our behalf — for example scheduling and CRM software, our website and form-handling host, communications and email tools, financing partners, and payment processors. They may use the information only to provide services to us.
Professional advisors and business transfers. With our accountants, lawyers, and insurers, and in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality.
Legal and safety. When required by law, subpoena, or legal process, or to protect the rights, property, or safety of our customers, our team, or the public.

4. Financing & Payments

If you apply for financing or make a payment, your information is collected and processed by our third-party financing and payment partners under their own terms and privacy policies [CONFIRM: payment processor + financing partner name(s)]. We receive limited confirmation details (such as approval status or a payment receipt) but do not store complete card or bank-account numbers on our systems.

5. Cookies, Analytics & Advertising Technologies

We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and — where enabled — measure marketing performance. These fall into a few categories:

Strictly necessary — required for the site and its forms to function and to protect against spam and abuse (for example, Google reCAPTCHA on our forms). These are always active.
Analytics — help us understand site traffic and improve content [GATHER: confirm which analytics tool is in use, e.g. Google Analytics 4, and add it here].
Advertising / marketing — used to measure ad campaigns and reach you on other platforms [GATHER: confirm any ad pixels — e.g. Google Ads, Meta Pixel — before enabling].

Where we use non-essential cookies, we ask for your consent through our cookie banner and you can change your choice at any time. You can also control cookies through your browser settings.

Do Not Track & Global Privacy Control (GPC). Some browsers offer a "Do Not Track" signal or a Global Privacy Control (GPC) preference. Where required by law, we treat a GPC signal as a valid request to opt out of any "sale" or "sharing" of personal information for the browser that sends it.

You can opt out of Google Analytics across sites using Google's browser opt-out add-on, and you can learn about ad-industry opt-outs at the Digital Advertising Alliance.

6. Your Privacy Rights

We do not sell your personal information for money, and we do not share it for cross-context behavioral advertising. Depending on where you live, you may have some or all of the following rights regarding your personal information:

to know or access the personal information we hold about you;
to request correction of inaccurate personal information;
to request deletion of your personal information;
to opt out of any "sale" or "sharing" of personal information;
to limit the use of sensitive personal information; and
to not be discriminated against for exercising these rights.

California residents (CCPA/CPRA). The rights above are provided to California residents under the California Consumer Privacy Act, as amended by the CPRA. To exercise a right, contact us using Section 12 below; we will verify your request (typically by confirming details we already have) and respond within the timeframes required by law. You may use an authorized agent to submit a request on your behalf.

Residents of other states. Residents of states with comprehensive consumer privacy laws (such as Colorado, Connecticut, Virginia, Texas, and others) may have analogous rights and can contact us the same way. Oklahoma does not currently have a comprehensive consumer privacy law, but we extend the request process above to all of our customers regardless of where they live.

7. Text Messaging (SMS) Terms

We may offer text (SMS) messaging for appointment confirmations, service updates, and — if you opt in — occasional promotions. The following terms apply to any SMS program we operate:

Consent is express and optional. We send texts only to numbers that have opted in. Opting in is not a condition of purchasing any service.
Message frequency varies based on your interactions with us (for example, appointment-related messages).
Message and data rates may apply from your mobile carrier.
To stop: reply STOP to any message to opt out at any time. For help, reply HELP or contact us using Section 12.
Carriers are not liable for delayed or undelivered messages. We do not share your SMS opt-in or phone number with third parties for their own marketing.

[GATHER: a textable, A2P 10DLC-registered phone line is not yet confirmed for HVAC Services By Vu. This SMS section is drafted and ready, but no SMS opt-in is offered on the site until the A2P-registered line and consent language are confirmed.]

8. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 (or as defined by COPPA). If you believe a child has provided us personal information, please contact us and we will delete it.

9. Data Retention

We keep personal information for as long as needed to provide our services and for the purposes described in this policy — including to maintain service and warranty records, complete transactions, resolve disputes, and comply with our legal, tax, and accounting obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

10. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect, including encryption in transit (HTTPS) for our website. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links & Services

Our site may link to or embed third-party services (for example, Google Maps, financing partners, review platforms, and social media). We are not responsible for the privacy practices of those third parties; their use of your information is governed by their own privacy policies.

12. Artificial Intelligence (AI) Disclosure

Parts of this website's content, and any on-site chat or assistant features, may be created or assisted using artificial intelligence and are reviewed under human oversight. AI-generated content is provided for general information only, may contain errors, and is not professional, legal, or safety advice. For advice about your specific equipment or situation, please contact a qualified HVAC By Vu technician.

Your Privacy Choices

Your California Privacy Rights — Do Not Sell or Share My Personal Information. This section applies to California residents and supplements the rest of this Privacy Policy, under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

Categories of personal information we collect. Through this website, HVAC Services By Vu collects: identifiers and internet activity collected by analytics tools our website may use (such as cookie identifiers, IP address, device/browser information, and pages viewed); and contact information you submit through our forms (such as name, email address, phone number, and service details).

"Selling" and "sharing." We do not sell personal information for money. However, the use of third-party analytics and advertising cookies that support cross-context behavioral advertising may constitute "sharing" (and in some cases "selling") of personal information as those terms are defined by the CPRA.

Your rights. California residents have the right to opt out of the sale or sharing of personal information (Cal. Civ. Code §1798.120, §1798.121 — including limiting use of sensitive personal information), the right to know what personal information we collect, use, and disclose, the right to request deletion, the right to request correction of inaccurate personal information, and the right not to receive discriminatory treatment for exercising any of these rights.

How to opt out of sale/sharing. You can opt out in either of two ways: (1) use the consent choice presented on this website (or the "Do Not Sell or Share My Personal Information" link in the footer of every page, which brings you to this section), and decline non-essential cookies; or (2) enable the Global Privacy Control (GPC) signal in your browser — this website honors GPC automatically as a valid opt-out of sale/sharing, with no further action required.

Contact. To exercise any of these rights — your right to know, delete, or correct — or to ask any question about this section, contact HVAC Services By Vu at (405) 708-8944 or infohvacbyvu.com. We will verify your request and respond within the timelines required by law.

Last updated: July 6, 2026.

13. Contact Us & Privacy Requests

To ask a question about this policy, exercise a privacy right, or opt out of marketing, contact us:

Phone: (405) 708-8944
Email: infohvacbyvu.com
Mail: 8315 NE 23rd St, Oklahoma City, OK 73141

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date below and, where appropriate, provide additional notice. Your continued use of our website or services after an update means you accept the revised policy.

Last updated: June 26, 2026.

Draft note (internal — remove before publishing): This is a launch-ready draft prepared to be protective and accurate to the facts in our records. Before go-live, please confirm the items flagged [CONFIRM]/[GATHER] above (legal entity name & formation state, call-recording practice, payment/financing partner names, analytics & ad tools, and the A2P SMS line). We recommend your own counsel review state-specific privacy nuances for the jurisdictions you serve.